Refund policy
Every Burrell Archive piece is made to order. Because each item is printed individually just for you, we do not accept returns or exchanges for buyer's remorse, change of mind, or ordering the wrong size or color. Please review size charts and product details before ordering.
We will make it right if the product is flawed. If your order arrives damaged, misprinted, defective, or is the wrong item, we will replace it or refund it at no cost to you.
- Window: Contact us within 30 days of delivery at brandon@burrellarchive.com.
- What to include: your order number and clear photos of the issue (and the shipping label or packaging for damage claims).
- Resolution: once approved, we will send a free replacement or issue a refund to your original payment method. You will not be asked to ship the item back in most cases.
Wrong or undeliverable address and unclaimed packages. If an order is returned because of an incorrect or incomplete address you provided, or because it went unclaimed, you are responsible for reshipment costs. Please double-check your address at checkout.
Lost in transit. If tracking shows your order did not arrive, contact us within 30 days and we will investigate with the carrier and reship or refund.
Cancellations and changes. Orders enter production quickly. We can only change or cancel an order if it has not started printing, so email us right away and we will try.
Refund timing. Approved refunds are issued to your original payment method; it may take a few business days for your bank to post them.
Questions? Email brandon@burrellarchive.com and we will help.